1. General Questions
Speak to any of our front desk personnel and let them know this is your first time at Nyaho Medical Centre. You will be required to fill a registration form and submit form to front desk personnel. On the form you will be required to indicate the mode of payment whether as cash or on credit based on insurance or employer coverage. After registration you will be provided with a hospital identification number which will be indicated on your NMC card. You will be required to make a payment first.
Please call us on +233-(0)30-708-6490 or +233-(0)50-143-6662 to schedule your appointment. We are open 24 hours a day. You can also email us at frontdesk@nyahomedical.com or clientservices@nyahomedical.com with your details and requests and our customer service team will get back to you.
If you are planning to visit Nyaho Medical Centre for the first time, please provide your full name, place, contact number and the name of the Department/Doctor you wish to get an appointment with.
If you are coming for a review, please provide the hospital number on your hospital ID card/Discharge summary.
Please carry your hospital card provided to you during your first registration or at least your hospital number whenever you visit NMC. Please approach any Front Desk personnel who will then guide you further. If you do not remember your Hospital Number, then please provide the answers to the queries asked by the front office staff who will then retrieve your Number. However, do not register again and obtain a new registration number.
No, you will be provided with a Hospital ID card during your first registration. The number printed on this ID card will be applicable for all consultations/investigations irrespective of the doctor, at all times.
For some specialists you are able to schedule appointments without a referral. For efficient consultation sessions some specialties do require a referral letter to aid in explaining patient’s condition to the doctor. These include anaesthesia, gastroenterology, haematology etc.
General Doctors are available 24 hours a day. Specialists are available only at specified times within the week. You can see more on consultant availability on our services page.
No there is not a separate registration formality if you are a foreign nationality. You will however need to make sure you have all your necessary referral forms (where applicable), preauthorizations and insurance documents to aid in the registration process.
2. Medical Treatment Questions
We have excellent full-fledged laboratory and imaging services available round the clock to carry out various diagnostic tests/investigations. On reaching the hospital, report to the Front Desk, and provide your hospital ID/prescription. The staff shall guide you to the respective testing facility.
For all tests/investigations, prior payment must be made at the cash counter. Once billing is complete the patient needs to go to the diagnostic centre along with the Doctor’s prescription. The concerned staff will then guide you through the process. If need be an appointment is booked, if the test cannot be done on the same day. After the tests, all reports will be handed over to you.
If you are an out-patient then please request your treating doctor to provide you with the required medical report. You will be required to fill a form at the reception. Medical reports take within 5-7 working days to be ready. For all in-patients a request must be made to the attending doctor or specialist prior to the time of discharge.
Yes, but for any medical complications identified by the specialist, the patient has the sole right to decide the mode of delivery.
With no complications associated with baby or mother after normal delivery, patient is able to go home within a day of admission. With no complications associated with baby or mother after caesarean section, patient is able to go home within a week.